Carriers see packages.
TRAX sees patients.
Phox Health's purpose-built delivery network — designed for healthcare, operated as an extension of your care.
THE STATUS QUO
Other carriers deliver everything.TRAX delivers health.
Healthcare is the only category we deliver. So we built every part of the operation around it — the drivers, the technology, and the human escalation layer behind every shipment.
TRAX Record
On a mission. Theirs.
TRAX drivers chose healthcare delivery because it's their mission — independent professionals driven by patient betterment.
THEY PACE.
Other carriers chase stops, forcing speed over accuracy. We limit TRAX stops so every one gets the time it needs. Less haste. Less product waste.
THEY STAY.
80%+ of TRAX drivers stay month over month — well above the courier industry average. When a delivery network is built on retention, your operation runs on consistency, not turnover.
THEY FOCUS.
TRAX drivers don't deliver food or make airport pickups on our routes. Dedication is mutual.
THEY PACE.
Other carriers chase stops, forcing speed over accuracy. We limit TRAX stops so every one gets the time it needs. Less haste. Less product waste.
THEY STAY.
80%+ of TRAX drivers stay month over month — well above the courier industry average. When a delivery network is built on retention, your operation runs on consistency, not turnover.
THEY FOCUS.
TRAX drivers don't deliver food or make airport pickups on our routes. Dedication is mutual.
THEY STAY.
80%+ of TRAX drivers stay month over month — well above the courier industry average. When a delivery network is built on retention, your operation runs on consistency, not turnover.
THEY PACE.
Other carriers chase stops, forcing speed over accuracy. We limit TRAX stops so every one gets the time it needs. Less haste. Less product waste.
THEY FOCUS.
TRAX drivers don't deliver food or make airport pickups on our routes. Dedication is mutual.
PhoxOS alerts. Patient advocates resolve.
Every TRAX delivery is location-verified before it completes. When the geofence flags a mismatch — even when the driver believes they're at the right address — PhoxOS immediately alerts our Patient Advocate. They call the driver and patient to confirm.
TRAX's proactive verification eliminates reactive apologies.
Right Package. Right Patient. Right Location.
TRAX recovers packages. You recover patient trust.
Health system leaders and your teams have spent years apologizing to patients for missed deliveries — sometimes daily.
You took care of the patient. But the logistics failed.
When TRAX misses a delivery, we immediately go back the same day. The apology calls stop. Trust returns.
Recovery, Redefined
We over-deliver what we underwrite.
PhoxTail is our self-funded coverage for the rare workflow failures. Neither you, tracking software, nor a 3PL can afford that risk.
How TRAX Supports Advocate Aurora Health
250-mile span. Three sort centers. One operations manager.
AdvocateAuroraHealth's TRAX footprint runs from Green Bay, WI to Gary, IN — 250 miles of healthcare delivery covered by three TRAX sort centers.
Over a thousand packages move through this footprint every day (even Saturdays!). The reason one Phox Health operations manager can coordinate it: PhoxOS handles the routing, dispatch, and visibility. TRAX handles the rest.
People, process, and technology — operating as one.
PhoxOS alerts. Patient advocates resolve.
Every TRAX delivery is location-verified before it completes. When the geofence flags a mismatch — even when the driver believes they're at the right address — PhoxOS immediately alerts our Patient Advocate. They call the driver and patient to confirm.
TRAX's proactive verification eliminates reactive apologies.
Right Package. Right Patient. Right Location.
TRAX recovers packages. You recover patient trust.
Health system leaders and your teams have spent years apologizing to patients for missed deliveries — sometimes daily.
You took care of the patient. But the logistics failed.
When TRAX misses a delivery, we immediately go back the same day. The apology calls stop. Trust returns.
Recovery, Redefined
We over-deliver what we underwrite.
PhoxTail is our self-funded coverage for the rare workflow failures. Neither you, tracking software, nor a 3PL can afford that risk.
How TRAX Supports Advocate Aurora Health
250-mile span. Three sort centers. One operations manager.
AdvocateAuroraHealth's TRAX footprint runs from Green Bay, WI to Gary, IN — 250 miles of healthcare delivery covered by three TRAX sort centers.
Over a thousand packages move through this footprint every day (even Saturdays!). The reason one Phox Health operations manager can coordinate it: PhoxOS handles the routing, dispatch, and visibility. TRAX handles the rest.
People, process, and technology — operating as one.
PhoxOS alerts. Patient advocates resolve.
Every TRAX delivery is location-verified before it completes. When the geofence flags a mismatch — even when the driver believes they're at the right address — PhoxOS immediately alerts our Patient Advocate. They call the driver and patient to confirm.
TRAX's proactive verification eliminates reactive apologies.
Right Package. Right Patient. Right Location.
Recovery, Redefined
TRAX recovers packages. You recover patient trust.
Health system leaders and your teams have spent years apologizing to patients for missed deliveries — sometimes daily.
You took care of the patient. But the logistics failed.
When TRAX misses a delivery, we immediately go back the same day. The apology calls stop. Trust returns.
We over-deliver what we underwrite.
PhoxTail is our self-funded coverage for the rare workflow failures. Neither you, tracking software, nor a 3PL can afford that risk.
How TRAX Supports Advocate Aurora Health
250-mile span. Three sort centers. One operations manager.
AdvocateAuroraHealth's TRAX footprint runs from Green Bay, WI to Gary, IN — 250 miles of healthcare delivery covered by three TRAX sort centers.
Over a thousand packages move through this footprint every day (even Saturdays!). The reason one Phox Health operations manager can coordinate it: PhoxOS handles the routing, dispatch, and visibility. TRAX handles the rest.