We answer the call.
When patients call about a delivery, they shouldn't be calling you.
Our Patient Advocates — PAs — answer for you.
All US-based. All human. Every call. Every text.
ITS YOUR CALL
No logistics calls need a pharmacist.
When a patient wonders about their medication delivery, their reflex is to call the pharmacy first.
Your team answers — with the same limited tracking the patient has.
Your team then calls the carrier.
The patient waits. Your team waits.
Clinical care waits.
For ETAs, you were the only number the patient had.
Feel free to transfer the call.
How it Works
A real voice. Trained on real care.
Our Patient Advocates are real people, available across U.S. time zones. When a patient calls or texts about a delivery, a PA answers. Every time.
HIPAA-trained and certified
Every PA is onboarded, trained, and certified by Phox Health.
PhoxOS Powered
They closely monitor driver location and ETAs, ready the moment a patient calls.
The same team, every time
Patients learn their names. So do your pharmacy partners.
Progress. Noted.
Every patient call documented like a clinical progress note.
Sometimes the call isn't about the delivery.
The patient mentions a side effect, asks about a dosage, or tells us the wrong drug arrived in the box.
That's not a logistics question. That's a clinical one — and our PAs know the difference.
PAs call the pharmacy, share what they heard, and let your clinical team take it from there.
Human, not AI.
Patient calls deserve critical thinking.
That's why a human always answers.
How often we answer the call
We still count minutes. Because pharmacies count on us.
Calls Answered
Text Answered
Unique Patients Reached
Hours of Phone Time
All figures: Jun 2025 — Jun 2026.
Let's change your pharmacy's number.
Every pharmacy is different. Move the sliders to match who's answering “where's my drug?” calls at your pharmacy today.
Patient Voices
Fred Hutch Cancer Center Pharmacy
Patient
I called and found your support staff to be very helpful. I think I spoke with someone named Tessa.
We answer the call.
When patients call about a delivery, they shouldn't be calling you.
Our Patient Advocates — PAs — answer for you.
All US-based. All human. Every call. Every text.
ITS YOUR CALL
No logistics calls need a pharmacist.
When a patient wonders about their medication delivery, their reflex is to call the pharmacy first.
Your team answers — with the same limited tracking the patient has.
Your team then calls the carrier.
The patient waits. Your team waits.
Clinical care waits.
For ETAs, you were the only number the patient had.
Feel free to transfer the call.
How it Works
A real voice. Trained on real care.
Our Patient Advocates are real people, available across U.S. time zones. When a patient calls or texts about a delivery, a PA answers. Every time.
HIPAA-trained and certified
Every PA is onboarded, trained, and certified by Phox Health.
PhoxOS Powered
They closely monitor driver location and ETAs, ready the moment a patient calls.
Progress. Noted.
Every patient call documented like a clinical progress note.
The same team, every time
Patients learn their names. So do your pharmacy partners.
The patient mentions a side effect, asks about a dosage, or tells us the wrong drug arrived in the box.
That's not a logistics question. That's a clinical one — and our PAs know the difference.
PAs call the pharmacy, share what they heard, and let your clinical team take it from there.
The patient mentions a side effect, asks about a dosage, or tells us the wrong drug arrived in the box.
That's not a logistics question. That's a clinical one — and our PAs know the difference.
PAs call the pharmacy, share what they heard, and let your clinical team take it from there.
Human, not AI.
Patient calls deserve critical thinking.
That's why a human always answers.
How often we answer the call
We still count minutes. Because pharmacies count on us.
Calls Answered
Text Answered
Unique Patients Reached
Hours of Phone Time
All figures: Jun 2025 — Jun 2026.
Let's change your pharmacy's number.
Every pharmacy is different. Move the sliders to match who's answering “where's my drug?” calls at your pharmacy today.
Patient Voices
Fred Hutch Cancer Center Pharmacy
Patient
I called and found your support staff to be very helpful. I think I spoke with someone named Tessa.
Patient Voices
Fred Hutch Cancer Center Pharmacy
Patient
I called and found your support staff to be very helpful. I think I spoke with someone named Tessa.