Random surveys wish for stars. We paint the entire care universe.
THE STATUS QUO
Surveys ask. Patients ignore.
Random third-party emails sent days after the encounter, robocalls patients silence, EMR-embedded surveys patients skip.
You can't ask for stars. You earn them.
You can't ask for stars. You earn them.
What StarPhox Measures
Three signals from one vital source. Your patient.
THEY RATE US.
A 5-star delivery rating, captured the moment the package arrives. This is our accountability — every TRAX driver, every Patient Advocate, every PhoxOS workflow rolled into one patient-facing score.
THEY RECOMMEND YOU.
Net Promoter Score for the pharmacy or health system, captured at the same moment as the delivery rating. This is your accountability — and the only NPS that ties directly to the patient's last care encounter.
THEY SPEAK VOLUMES.
An open-ended opportunity. No prompts, no checkboxes. Patients write what they want to say — about the delivery, about the pharmacy, about anyone along their care journey who mattered.
THEY RATE US.
A 5-star delivery rating, captured the moment the package arrives. This is our accountability — every TRAX driver, every Patient Advocate, every PhoxOS workflow rolled into one patient-facing score.
THEY RECOMMEND YOU.
Net Promoter Score for the pharmacy or health system, captured at the same moment as the delivery rating. This is your accountability — and the only NPS that ties directly to the patient's last care encounter.
THEY SPEAK VOLUMES.
An open-ended opportunity. No prompts, no checkboxes. Patients write what they want to say — about the delivery, about the pharmacy, about anyone along their care journey who mattered.
Three signals. One unmistakable experience.
2025 in Numbers
What tens of thousands of patients said about both of us.
Average delivery rating
Our accountability, captured the moment the package arrives.
Net Promoter Score
Your accountability, across all client pharmacies and health systems.
Patient response rate
Single-digit response rates are the industry standard. We operate lightyears above it.
2025 in Numbers
What tens of thousands of patients said about both of us.
Average delivery rating
Our accountability, captured the moment the package arrives.
Net Promoter Score
Your accountability, across all client pharmacies and health systems.
Patient response rate
Single-digit response rates are the industry standard. We operate lightyears above it.
5-star breakdown
NPS breakdown
We earn the stars. You earn your patient's loyalty.
Recovery, redefined
From 1 star to 5. When we phone home.
A low-star rating triggers PhoxOS the moment it's submitted. Our Patient Advocate calls within minutes — not to apologize for a survey, but to understand what went wrong and make it right.
Sometimes the issue is recoverable: a delayed package, a missing refrigerant pack, a delivery instruction misread. Sometimes the issue is upstream of us entirely — but the patient still feels heard. Many times, the original rating becomes a 5-star review after the call.
- 01Sep 22, 2025 · 1:35 PM
New alert · 1-star rating
Shipment #2695652 · AdvocateAuroraHealth “I was not home when the delivery was supposedly occurring and when I did get home an hour later, there was no package on my doorstep. I don't know where the prescription was delivered, but it did not make it to my house.” - 02Sep 22, 2025 · 1:42 PM
Patient Advocate calling patient
Outreach initiated. 7 minutes after the patient submitted the rating. - 03Sep 22, 2025 · 1:47 PM
Resolution
Patient Advocate helped locate the package, added a front-door delivery instruction for future shipments, documented the recovery. Patient agreed to amend her rating to 5 stars. - 04Sep 22, 2025 · 2:14 PM
Acknowledged
Great recovery.— Amit Gir, CEO
12 minutes. 1 star to 5.
When the auditors ask
URAC and ACHC. One page, ready to submit.
URAC and ACHC accreditation require documented evidence of patient feedback collection and recovery. Most pharmacies build this documentation manually — across spreadsheets, screenshots, and recovery logs.
StarPhox generates it automatically. Every patient response, every Patient Advocate recovery note, every outcome captured in one filterable view. Filter by quarter. CTRL+P. Done.
01
Filter applied
Compliance team filters the StarPhox dashboard by the auditor's requested reporting period.
02
Audit packet ready
Every patient response, recovery note, and outcome from the quarter — captured on a single filterable page.
03
CTRL + P
One keyboard shortcut. PDF generated. No spreadsheets, no screenshots, no audit-prep weekend.
04
Submitted
Audit packet delivered. Documentation generated automatically by StarPhox
Recovery handled. Compliance handed in with ease.
Recovery, redefined
From 1 star to 5. When we phone home.
A low-star rating triggers PhoxOS the moment it's submitted. Our Patient Advocate calls within minutes — not to apologize for a survey, but to understand what went wrong and make it right.
Sometimes the issue is recoverable: a delayed package, a missing refrigerant pack, a delivery instruction misread. Sometimes the issue is upstream of us entirely — but the patient still feels heard. Many times, the original rating becomes a 5-star review after the call.
- 01Sep 22, 2025 · 1:35 PM
New alert · 1-star rating
Shipment #2695652 · AdvocateAuroraHealth “I was not home when the delivery was supposedly occurring and when I did get home an hour later, there was no package on my doorstep. I don't know where the prescription was delivered, but it did not make it to my house.” - 02Sep 22, 2025 · 1:42 PM
Patient Advocate calling patient
Outreach initiated. 7 minutes after the patient submitted the rating. - 03Sep 22, 2025 · 1:47 PM
Resolution
Patient Advocate helped locate the package, added a front-door delivery instruction for future shipments, documented the recovery. Patient agreed to amend her rating to 5 stars. - 04Sep 22, 2025 · 2:14 PM
Acknowledged
Great recovery.— Amit Gir, CEO
12 minutes. 1 star to 5.
When the auditors ask
URAC and ACHC. One page, ready to submit.
URAC and ACHC accreditation require documented evidence of patient feedback collection and recovery. Most pharmacies build this documentation manually — across spreadsheets, screenshots, and recovery logs.
StarPhox generates it automatically. Every patient response, every Patient Advocate recovery note, every outcome captured in one filterable view. Filter by quarter. CTRL+P. Done.
01
Filter applied
Compliance team filters the StarPhox dashboard by the auditor's requested reporting period.
02
Audit packet ready
Every patient response, recovery note, and outcome from the quarter — captured on a single filterable page.
03
CTRL + P
One keyboard shortcut. PDF generated. No spreadsheets, no screenshots, no audit-prep weekend.
04
Submitted
Audit packet delivered. Documentation generated automatically by StarPhox
Recovery handled. Compliance handed in with ease.
The space between the stars
We ask about the last mile. Patients tell us lightyears beyond.
"Did great. I ordered at 3pm and got my medication same day before 5pm. Did not think it was possible but you accomplished your guarantee!"
Always great! Love the tracker!
Absolutely invaluable service. Everyone involved was kind, professional and nice. Delivery driver was fantastic! This really makes KP special. Thank you!
They were very upfront about the process and I loved the fact that I could see exactly every step of the progress.
Liked the more minimal packaging used to deliver meds, not a bulky styrofoam box as before. Thank you!
I got texts telling me exactly where my package was every step of the way, including as soon as it was delivered. Being that it was a refrigerated item, and it's 80+ degrees out, that was very helpful! I was able to bring it in and get the prescribed shots into the refrigerator asap! Thank you so much for your service 😊
Amazing! I love the personal delivery so much better than the UPS delivery.
I loved the ability to track the package to my door. It took all the worry about leaving the box on my porch unattended. I truly appreciate this service. Driver was polite and took the time to ring the doorbell....great service
This service is the best I have ever encountered, and I'm 70! The tracking is a great help and on spot. Kudos to this service and their drivers.
So grateful to get swift secure delivery to my home, and to experience great customer service over the phone. In this case, it's pretty well literally a life saver, and I feel really lucky to get my healthcare from UWMC.
"Absolutely invaluable service. Everyone involved was kind, professional and nice. Delivery driver was fantastic! This really makes KP special. Thank you!"
"Phox Health did a wonderful job. They buzzed me when they arrived and brought it to my door. I also had some advance notice through messaging and or email. I hope you stay with Phoxhealth. Some of these drugs are very very expensive and should not be just thrown on the floor in the lobby. Phox made sure this did not happen. I give Phox an A+."
Thank you for having the free delivery service. I really appreciate not having to come to the hospital and find parking. Just fantastic!
Knowing my specialty medication will arrive on time is a huge relief. This pharmacy delivered exactly as promised, and the driver was kind and professional. When you're dealing with a serious medical condition, having one less thing to worry about makes a world of difference. This pharmacy provides that peace of mind.
I love your service and you have made a major difference in my life when I've used you. Thank you so much, not having to deal we going to the pharmacy when I'm sick makes it easier for me to get meds that I might otherwise not have made an effort to even when I needed them.
Amazing! They were able to get my script transferred from CVS AND deliver it!!!
This is a nice approach on how elderly patients receive their medication. Thanks to whoever came up with this solution.
So much better than getting cold pack delivered with so much wasteful packaging that must be recycled & trashed. Thanks for this greener method.
This was the best service ever please don’t stop. I absolutely hated getting my meds by FEDEX they’d always be late and never let know it was delivered
I loved the tracking which was spot on for the time it would be delivered, very helpful for me since this delivery was for my mom so I knew what time to be at her place for the delivery.
The gentleman who has delivered the last few time is wonderful! He is always so polite and positive. He carries a cooling case right up to the porch and after I sign he in zips and hands me my medication.🥳
Always lots of great communication about my Rx delivery. I sometimes worry about it being stolen off my porch, but because the communication about delivery is so precise, it helps alleviate those fears.
I just had one pen left, before your service I would scramble to get it from Walgreens. Now it comes to my house next to my door. Thanks Aurora
The automatic text message updates, and the available number to ask a friendly live call taker about updates are very helpful! If I were connected to people in need of specialty pharmacy delivery, I would 10 out of 10 recommend Madrona to them.
"Did great. I ordered at 3pm and got my medication same day before 5pm. Did not think it was possible but you accomplished your guarantee!"
Always great! Love the tracker!
Absolutely invaluable service. Everyone involved was kind, professional and nice. Delivery driver was fantastic! This really makes KP special. Thank you!
They were very upfront about the process and I loved the fact that I could see exactly every step of the progress.
Liked the more minimal packaging used to deliver meds, not a bulky styrofoam box as before. Thank you!
I got texts telling me exactly where my package was every step of the way, including as soon as it was delivered. Being that it was a refrigerated item, and it's 80+ degrees out, that was very helpful! I was able to bring it in and get the prescribed shots into the refrigerator asap! Thank you so much for your service 😊
Amazing! I love the personal delivery so much better than the UPS delivery.
I loved the ability to track the package to my door. It took all the worry about leaving the box on my porch unattended. I truly appreciate this service. Driver was polite and took the time to ring the doorbell....great service
This service is the best I have ever encountered, and I'm 70! The tracking is a great help and on spot. Kudos to this service and their drivers.
So grateful to get swift secure delivery to my home, and to experience great customer service over the phone. In this case, it's pretty well literally a life saver, and I feel really lucky to get my healthcare from UWMC.
Pharmacy delivery closes the chapter. Patients give us a constellation of care.
Don't wish for stars. Let StarPhox unlock the patient experience.